My son’s arm and fingers were burnt

Dear Puteri Zakirah,

Thank you for your patience while we investigate into this matter. We really hope that your son’s condition is better now. 

Please accept our sincere apologies on the service behaviour by our teammates that could be better and more sensitive to the situation. We have highlighted this to the Training manager for future improvement. 

Upon checking with the relevant team, we found out that there is no wire under the cookie bin or under the cashier counter and this has been the standard operating procedure for all Famous Amos outlets that there should not be any electrical parts which can potentially harm customers. 

However, we are concern on your son and also this incident hence, we will make sure that our team will be more sensitive and aware to any potential situation as this. 

As a gesture of appreciation on your valuable feedback, we would like to offer you RM50 Famous Amos e-voucher for your next purchase redeemable at any outlets. 

Once again, we apologize for the inconvenience caused and we thank you for your valuable feedback.

We hope to see you soon at Famous Amos!