Question 1
Customer: What is Mocha Nuts Madness cookie?
Teammate: It is a new cookie flavor whereby this is a coffee-based cookies with mixture of macadamia and
pecan nuts.
Question 2
Customer: What are the ingredients of this flavor?
Teammate: The main ingredients of this cookie flavor including coffee, pecan nuts, macadamia nuts and
dark chocolate chips.
Question 3
Customer: Does it contain caffeine?
Teammate: Yes, it contains caffeine as the main ingredient is coffee.
Question 4
Customer: Would it be okay if I take mixed flavor and share it with my friend who has nuts allergy?
Teammate: We encourage you to take separate bag instead of mix flavor for safety precautions as Mocha
Nuts Madness cookies contain mixed nuts.
Question 5
Customer: How long will you have this flavor available?
Teammate: Mocha Nuts Madness flavor will continue to be available depending on our customers’ demand.
Question 6
Customer: Is it available at all of your outlets?
Teammate: Yes, it’s available at all Famous Amos outlet.
Question 7
Customer: How much is the price of Mocha Nuts Madness?
Teammate: Mocha Nuts Madness cookie is the same price as the rest of the flavor. (Show displayed price)
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