Hi Ashraf,
Thank you for your patience while we investigate into this matter. Your feedback is well received.
Please accept our sincere apologies on the inconvenience you may have encountered during the incident. Rest assured that this matter has been escalated to our logistic partner accordingly. We take this matter seriously hence the particular staff has been given stern warning.
Additionally, this incident has been communicated to our logistic partners to serve as a reminder on safe driving compliance is part of our responsibilities towards public safety.
Once again, our sincere apologies on any inconveniences caused. We genuinely appreciate your valuable feedback for us to make further improvements.
Thank you and have a pleasant day.
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