Thank you for your patience while we investigate into this matter.
First of all, thank you for your support towards Famous Amos cookies and your valuable feedback is well received.
We have highlighted your feedback to relevant departments. While we are unable to process a refund, we would like to offer you a RM30 E-gift voucher as a token of our appreciation for your support.
This voucher can be used for your next purchase redeemable at any Famous Amos outlets and you can flash the voucher when making payment. We really hope to serve you again soon at Famous Amos®.
Kindly find attached e-voucher for your usage. Terms & Conditions of the e-voucher as attached too.
Our sincere apologies on any inconveniences may have caused. We genuinely appreciate your valuable feedback for us to make further improvements.
Look forward to serving you again soon at Famous Amos®.
Thank you and have a pleasant day.
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