E-Invoice

Question 1 

Customer: How can I request an e-Invoice for my purchase? 

Teammate: 

    a) Request for your purchase receipt after making payment. 

    b) Scan the QR code at the bottom of your receipt. 

    c) You will be directed to the E-Invoice form. 

    d) Fill in all the required details. 

    e) Click the "Submit" button once completed. 

Question 2 

Customer: How will I receive my E-Invoice? 

Teammate: You will receive the validated e-Invoice via the email that you provided in the form. 

Question 3

Customer: When can I start scanning the QR code? 

Teammate: You can start scanning from 12 PM the next day. The QR code is valid within the two (2) days from the date of purchase. 

Question 4 

Customer: What about the past transaction from previous month? 

Teammate: You may proceed to LHDN portal for self-billed processes. 

Question 5 Customer: What should I do if I lost my receipt? 

Teammate: You can request a reprint at our outlet, or you can email your request to us at enquiry@famousamos.com.my. 

Question 6 

Customer: What should I do if there is an issue with my E-Invoice? 

Teammate: Kindly reach out to us at enquiry@famousamos.com.my. Please include your contact details and a brief description of your enquiry and purchase receipt.