Hi John,
Thank you for your patience while we urgently looking into this matter.
Upon checking, all our cookies making processes have been properly carried out following our standard operating procedure and closely monitored by the person in charge to ensure the same quality being produced.
We highly encourage our customers to taste our freshly baked cookies and we have made to understand by our operation team that your good self have tested the cookies before making purchase.
As a gesture of goodwill, we would like to offer you RM50 e-voucher as a token of appreciation for your kind feedback and consideration. You can present or flash this e-voucher when making payment at Famous Amos.
Once again, on behalf of Famous Amos we sincerely apologize and we hope to see you again soon!
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