Hi Jenn,
Thank you for your patience while we investigate into this matter.
Please accept our sincere apologies on your recent experience with us. Kindly be informed that we are working on rectifying the situation with our newly improved mobile apps to serve our customers better.
As a token of appreciation, we would like to offer you a product e-voucher for your kind feedback and consideration. Attached to this email, you will find 3 product e-vouchers, each for a 150g cookies in bag with a 6-month expiry date. Kindly refer to the terms and conditions. You can present this e-voucher when making payment at Famous Amos.
Once again, on behalf of Famous Amos we sincerely apologize, and we hope to see you again soon!
Hi Ng Yee Chen,
Thank you for your patience while we investigate into this matter.
Please accept our sincere apologies for your recent experience with us. Kindly be informed that a total of 458 points has been credited to your mobile app for both purchases made on 25/03/2025 and 31/03/2025.
Rest assured, we are working on improving the situation with our newly enhanced mobile app to serve our customers better.
Once again, on behalf of Famous Amos, we sincerely apologize and hope to see you again soon!
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